1. If the user name and password given to the PowerChute Business Edition Agent do not match those given to the PowerChute Business Edition Server. Solution: Log into the Server through the Console application and go to the Tools menu and change user name and password. This will only work on PowerChute Business Edition version 6.1 or higher.
2. With the Network Management Card 2 family, the Device IP Configuration Wizard v3.0.1 and below will not work via the local method inside the wizard. V3.0.3 is required or v5.0.0 or higher for network configuration.

How are you hooking up to the UPS? If so after that you are trying to install the wrong version. PowerChute System Shutdown is the correct software program. Uninstall Company Version and download the system release from the following link: If you are usually linking via serial, or USB then check then the answer may be in this content from the APC website: There are usually several factors PowerChute Company Copy will come back this error. Problem1: If the user title and password given to the PowerChute Business Edition Agent do not fit those given to the PowerChute Company Edition Server. Alternative: Record into the Server through the System program and go to the Equipment menu and modification user title and password.

This will just work on PowerChute Business Edition edition 6.1 or increased. This will also alter the consumer name and security password for all Agencies already configured with this Server.

The APC PowerChute ReadMe file says the following: 'Shutdown: The OS shutdown performed by this application is an emergency shutdown. No applications are closed and no application data is saved.

Uninstall the Agent part of the software program and reinstall with a user title and security password that fits the Server. Concern 2: An unsupported UPS will give this mistake as properly. Powerchute Company Edition only supports presently manufactured Wise UPS models, Matrix with Rev Z firmware, Báck UPS Pró S models and Powérstack in Smart signaIing.

Back-UPS, Báck-UPS Professional PNP, Back-UPS Professional, Smart-UPS V/S, and the User interface Expander are supported mainly because properly in Basic signaling mode only with the APC Simple signaling DB9 serial cable (part number 940-0020B or C). Solution: Update to a backed UPS model. This can end up being completed through APC't Business UPS plan, Uninstall the Powerchute Company Edition software program and make use of Powerchute Plus software. Issue 3: No Network marketing communications between the Broker and Machine can cause this issue as properly. Firewalls or a lack of a appropriate network configuration can become the trigger Remedy: If the Server portion will be set up on a different system than the Realtor, try out to ping the Agent's program from the Server's program. If the system cannot become pinged, there is usually a system concern that must end up being resolved before PowerChute cán apply the cónfiguration profile.

Tó ping another system, simply move to a order fast and kind the using: ping agentip where agentip is the ip address of the program with the Realtor set up. If the network offers a firewall, this can be the supply of the marketing communications issue. Make sure ports 3052, 2260, 2160, and 2161 are not blocked. Some Anti-Virus software program can block slots and can set up a firewall. There possess happen to be some situations where Anti-Virus software has had to become ended or uninstalled and then the Company Edition Broker reinstalled to resolve this concern. In most instances, the Anti-Virus software program could then become restarted or reinstalled. PCBE ports used and methods: 2161 - TCP UDP 2160 - TCP 2260 - TCP UDP 3052 - TCP Safety used: logging into realtor through server SSL signing into server through system MD5 If the program where the Broker is set up has more than 1 system cards, the PowerChute Company Edition Machine may not really be capable to find the Broker.

If this is usually the situation, verify TCP/IP attributes for it's i9000 binding purchase. Make certain the IP of the credit card you are usually adding to the configuration is definitely the 1st item in the TCP/IP holding order. Make certain TCP/IP can be installed properly and the network card will be guaranteed If the system does not possess a network cards or is usually not really on a system, it will become required to install Microsoft's i9000 Loop-Back Adaptér. This will allow you to sort 127.0.0.1 in place of the real program IP. The cycle back again adapter must become installed on systems that are not on a network if the Agent is definitely to become reached through a web browser as nicely. A DMZ (demilitarized area) is definitely equivalent to a firewaIl. In this kind of circumstance, the Real estate agent and Machine may not really be capable to attain 2 way communications.

If there is usually an issue such as this, you can open up the exact same ports as shown for a firewaIl but we suggest simply making certain the Agent and Machine reside on the same aspect of the DMZ. Issue 4: If you are usually using a USB Smart UPS device and the USB cable is linked to the key pad hub or an external hub. Alternative: Disconnect the USB wire from the keyboard center or external center and connect it straight to the origin center in the PC Problem 5: The Broker service is usually not running. Solution: As above, test to link to the Broker through it't web user user interface. If you cannot connect, the Agent may not really be working.

In NT, proceed Control Screen and Solutions. In Home windows 2000 or Windows XP, move to Handle Cell, Administrative Tools, Services. Make certain the APC PBE Agent service can be started and established to automated. Issue 6: The Agent is Working, The Real estate agent is communicating, Network is usually Place Up Properly Answer: Some Version of Antivirus Software program possess a built in firewall. The Firewall is definitely not something the consumer normally offers to configure.

If you prevent the AntiVirus Software program from operating and after that consider to apply tó configure profile once again. As soon as the setup comprehensive and the Construction profile will be applied. Merely begin the Antivirus software program again.

Concern: 'Failed to Apply Configuration Profile' error when incorporating Agents to PowerChute Company Edition Server Product: PowerChute Business Edition Environment: All assistance OS Lead to: There are usually several reasons PowerChute Business Copy will return this error. Reason 1: If the consumer name and security password provided to the PowerChute Company Edition Agent do not really fit those provided to the PowerChute Business Edition Machine. Answer:. Log into the Machine through the Gaming console software and go to the Equipment menus and transformation user title and security password. This will only work on PowerChute Business Edition version 6.1 or higher.

This will also change the consumer name and security password for all Brokers already set up with this Server. Uninstall the Broker part of the software and reinstall with a consumer title and password that fits the Machine. Reason 2: An unsupported UPS will give this mistake as well. Answer:. Upgrade to a supported UPS model. This can be done through in Northern U . s Reason 3: No Network communications between the Agent and Server can cause this issue as well.

Firewalls or a absence of a correct system configuration can become the lead to Remedy:. If the Server portion is set up on a different system than the Broker, attempt to ping the Agent's program from the Machine's system. If the system cannot end up being pinged, there will be a system concern that must become resolved before PowerChute cán apply the cónfiguration profile. Tó ping another system, simply go to a control prompt and kind the pursuing: ping agentip where agentip is certainly the ip tackle of the program with the Real estate agent set up.

If the system offers a firewall, this can become the supply of the marketing communications issue. Make sure ports 3052, 2260, 2160, and 2161 are usually not obstructed. Some Anti-Virus software program can block ports and can install a firewall. There possess become some situations where Anti-Virus software program has got to become halted or uninstalled and after that the Business Edition Real estate agent reinstalled to resolve this problem. In most cases, the Anti-Virus software program could after that end up being restarted or reinstalled. PCBE slots used and methods: 2161 - TCP UDP 2160 - TCP 2260 - TCP UDP 3052 - TCP Protection utilized: signing into real estate agent through machine SSL working into machine through gaming console MD5. If the system where the Broker is installed has more than 1 system cards, the PowerChute Company Edition Server may not be capable to locate the Broker.

If this will be the case, examine TCP/IP properties for it's i9000 binding order. Make certain the IP of the cards you are usually incorporating to the configuration is the initial item in the TCP/IP joining order. Make sure TCP/IP is installed properly and the system card is definitely destined. If the program does not possess a network card or is usually not really on a system, it will end up being essential to set up Microsofts Loop-Báck Adapter. This wiIl allow you to style 127.0.0.1 in location of the real system IP. The loop back adapter must become installed on techniques that are not really on a system if the Realtor is definitely to end up being seen through a browser as well.

A DMZ (demilitarized zone) is very similar to a firewaIl. In this kind of scenario, the Agent and Machine may not be capable to accomplish 2 way communications.

If there is definitely an concern such as this, you can open up the same ports as shown for a firewaIl but we recommend simply making sure the Agent and Server reside on the same aspect of the DMZ. Reason 4: If you are usually making use of a USB Smart UPS device and the USB cable is connected to the key pad center or an external hub. Answer: Disconnect the USB cable connection from the key pad centre or exterior hub and link it straight to the main center in the PC Reason 5: The Real estate agent service can be not working.

Remedy: As above, try out to connect to the Realtor through it'beds web consumer interface. If you cannot connect, the Realtor may not really be operating. Make certain the APC PBE Agent service is certainly started and arranged to automated.